NEW HIRE

Follow these steps when requesting a new hire. Afterward, we’ll guide you through the onboarding process, your training manual, how to create a training schedule, and what to prepare ahead of your new hire’s first day!

Confirm the need for a new hire with your manager, then submit the New Hire Request JotForm.
HR will post the job listing and handle pre-screening questions.
Once pre-screening is complete, HR will provide you with qualified applicants for interviews. Conduct an interview with another manager or team member.
If you’ve identified a strong candidate, request HR to schedule a final interview with your direct manager.
Upon approval from your manager, HR will extend the official job offer to the applicant. The applicant will need to complete a background check, drug test, and their PI index test prior to onboarding.
HR will manage the onboarding process, including completing paperwork, ordering and setting up the new hire’s iPad, and preparing a 2-3 day training schedule. (See schedule below per territory)
Start dates for new hires are only twice a month. Either the 1st Monday or the 3rd Monday of the month.
After completing the two- three day training, HR will officially release the new hire to you to begin their role-specific training under your guidance.

This newly streamlined hiring and onboarding process is designed to ensure every new hire gains a clear understanding of how our business operates. With a team spanning multiple departments and three states, it’s essential to provide a structured approach that simplifies the onboarding experience and fosters comprehension.

BA Work Accounts.

Trello
- App for your BA’s that should have PDF, work links, bios, and more.
- Jessica can invite your BAs to join. They need to accept the invitation sent to their work email. Once accepted, they will be prompted to create a new account using their work email, set their own password, and then they’ll be able to join.
GroupMe
- Chat groups. One for generic BA team chat & and end-of-day report chat.
- You can invite your BAs to your GroupMe chats by adding them as a new member using their work email. They will receive an email invitation to join and will then be prompted to create an account with their work email and set a password.
Remodeler Go (Salesforce/RB Direct)
- Appointment calendar access.
- HR should have set up an account, and an email sent to their work email to login and create a password.
HD Connect
- Home Depot Lead submission portal.
- HR will set up an account for them using their work email. They will receive two email with their new USER ID and steps to create their own password.

Home Depot Steps to sign in for the 1st time.

Lowes (IME)
- Lowes leads submission portal
- HR will create an account for them using their work email. They will receive an email containing their USER ID and temporary password. When logging in for the first time, they will be prompted to set their own password.
Outlook Email (Calendar access)
- Work email access, teams events/meetings access, personal calendar, and BA Schedule access.
- HR should have the username and temporary password prepared for their first day and sent to their personal email.
Microsoft Teams
- Allows them to join virtual meetings/trainings, access to Lead Setting teams chat.
- You will need to add them to the Lead Setting Teams Chat.
UKG
- Clocking in/out, mileage, PTO, tax forms, etc.
- HR should have the username and temporary password ready for their first day and sent to their personal email.

New Brand Ambassador Training Schedule.

Before the first scheduled day of training with your new Brand Ambassador, please complete the following tasks to ensure you’re fully prepared:

Add them to your outlook BA Calendar Schedule, including all training dates.
Invite them to Trello.
Invite them to GroupMe.
Email them a detailed breakdown of their training schedule, including dates, times, and locations to their new work email.
Print the Brand Ambassador Guide.
Print Overcoming Objections & Lead Generation Tips for Success PDF’s.
Print their store territory list from your workbook.
Print their Supplies Waiver form.
Request Jessica to add them to your KPI report.
Assemble a marketing kit and order any additional items you may need.

A new Brand Ambassador should complete their training within just 6 days, combining theory, self-study, fieldwork, and shadowing. Please follow this guide as closely as possible. If adjustments to the training schedule are needed to accommodate scheduled events, PKs, holidays, or other circumstances, that is perfectly fine.

Brand Ambassador Training Schedule PDF.

Day One
In-Person Training with Manager at a Showroom/Warehouse Location

Print and provide the new hire with a copy of the Brand Ambassador Training Guide.
Review the guide thoroughly and at a steady pace, stopping before you get into the PK section.
Review the PDF’S Overcoming Objections & Lead Generation Tips for Success.
Conduct a detailed tour of the showroom/warehouse, explaining the products and their features.
Provide a printed copy of their store territory list and review it with them.
Provide a tutorial on how to use the iPad effectively.
Assist them in signing into Trello and completing their bio.
Help them log into GroupMe and provide a walkthrough of its features.
Ensure they can log into UKG and understand how to:
- Reimburse mileage
- Clock in and out
Review the process for end-of-day reporting & end-of-week audits.
Discuss a typical workday, covering expectations from the moment they leave home to when they return.

Day Two
In-Store Training with Manager

The 1st half of the morning visit multiple stores on their territory list for introductions. Show them around the store, and where they typically would set up.
Set up a table with them at one of their stores for the second part of the day.
Clean the display + fill brochures.
Focus on lead generation practice.
Show them how to enter a lead in HD & Lowes.
Show them how to access the calendar.
Role play on finding appointments.
Submit test leads to the lead setting team via teams (if no real leads).
Complete an end-of-day repot in GroupMe.

Day Three
In-Store Training with Manager

The 1st half of the morning visit the rest of their stores on their territory list for introductions.
Set up a table with the manager in a different store for the rest of day.
Focus on product knowledge (PK), reviewing the Brand Ambassador Training Guide section titled “PK’s” to “End of Day Reporting.”
Practice as much PKs as possible throughout the day.
Go over the different levels of PK’s.

Day Four
Shadowing a Brand Ambassador

Spend the day shadowing an experienced Brand Ambassador in-store to observe and learn.

Day Five
Shadowing a Different Brand Ambassador

Shadow a different Brand Ambassador in-store to gain additional perspectives and techniques.

Day Six
Morning Review and Final Training with Manager

Meet with the manager at a showroom/warehouse in the morning.
Review everything the new hire has learned during the training process.
Go through the Manager Checklist at the end of the Brand Ambassador Training Guide, ensuring the new hire can confidently answer every question.
Provide the new hire with their full marketing kit and have them sign the waiver (be sure to send the signed waiver to Ezra).
Have the new hire complete a 3-4 hour shift at one of their closest stores.

Plan to visit your new Brand Ambassador in the field at their assigned stores. Make it a priority to schedule at least two visits per week during their first 1-2 weeks.

Brand Ambassador Uniform & Dress Code Policy.

Shirts: Company-provided polo shirts (short or long sleeve). New hires may wear plain t-shirts or polos until they receive their official shirts.
Fit: Shirts should be tucked in with a belt unless physically unable to do so.
Bottoms: Black or khaki slacks/pants.
Not allowed: Joggers, sweatpants, cargo pants, jeans, or leggings.
Summer Options: Longer shorts or knee-length skirts are acceptable.
Not allowed: Jean shorts, cargo shorts, or sweatpant shorts.
Hats: Only Re-Bath branded hats or beanies are permitted.
Shoes: Tennis shoes or closed-toe flats.