Welcome to your Brand Ambassador Manager Hub! Here, you’ll find your list of responsibilities, step-by-step instructions, store strategy guides, and resources to help you excel in your role and achieve your goals!
As a Brand Ambassador Manager, your monthly responsibilities are vast and varied. Take a moment to reflect on these questions every month.
- What do I do well?
- What do I do less well?
- What do I need to start doing differently?
Explore resources below.
List of BA Manager Responsibilities.
Managing Brand Ambassadors.
- Update the Trello Leaderboard.
- Keep Trello Updates/Meetings section current.
- Conduct monthly one-on-one field visits.
- Handle disciplinary actions: verbal warnings, written notices, and terminations.
- Schedule and host monthly team meetings.
- Provide ongoing training and mentorship.
- Organize contests to boost team morale.
- Create schedules one month in advance.
- Ensure clock-ins/outs and mileage entries are accurate.
- Review End-of-Day reports in GroupMe.
- Oversee Brand Ambassador Certification.
- Distribute necessary supplies.
- Order shirts bi-annually.
- Conduct lead audits.
- Collect supplies when a BA leaves the company.
- Train new hires, following the provided schedule and guide.
Managing Stores.
- Send shoutout emails to celebrate store sales.
- Identify top and bottom performers.
- Strategically place Brand Ambassadors in stores.
- Respond to calls and emails promptly.
- Contact stores to schedule PKs.
- Conduct monthly store strategy walkthroughs.
Understanding Metrics.
Showroom Trailer Management.
- Creating the schedule.
- Sharing the schedule.
- Confirmation trailer delivery.
- How to handle repairs.
- Scheduling BA’s with trailer.
In-Store Display Management.
- Keeping brochures stocked Lowes
- Card board display Lowes.
- HD signage repairs.
- HD brochures – have store order.
- Cleanliness of displays.
- Handling display repairs.
- Handling store requests.
Admin Tasks.
- Upload out-of-pocket expenses in Concur.
- Process payroll, including commission calculations.
- Attend the monthly KPI meeting.
- Complete verbal, written, and termination documentation.
- Participate in scheduled meetings.
- Create the Brand Ambassador schedule.
- Create the trailer schedule.
- Update Trello boards.
- Complete and respond to emails.
Weekly duties.
| Trailer Delivery Confirmation. |
| Check on UKG to confirm timecards. |
| End of Day Reports – double check team completes. |
| Shout Out Emails to stores. |
| Weekly store visits & 2 PK’s. |
| Cha Ching Checks – have BA’s fill out and distribute to their stores. |
Bi-Weekly duties.
| Update Trello Leaderboard. |
| Update Trello Manager Updates. |
Monthly duties.
| KPI Report (Between 1-st-3rd) + KPI Meeting. |
| HD & LO Leads & Sales Update in Workbooks. |
| 1st – Payroll + Commissions. Check Calendar. |
| 2nd – Payroll + Commissions. Check Calendar. |
| Order supplies 15th* of the month. |
| Create & confirm next months BA Schedule. |
| One on Ones with Team in Field. |
| One team meeting – virtual or in person. |
Workplace Professionalism.
As a manager, it is your responsibility to create a positive and safe work environment for your team. It’s easy to get carried away in conversations or cross boundaries that can be difficult to recover from, potentially leading to corrective action. To help maintain professionalism, please follow these best practices:
- Avoid comments about physical appearance: Aside from uniform policies, do not make remarks about anyone’s looks, body type, or anything of that nature.
- No unsolicited nicknames or “pet names”: Only use nicknames if the employee has explicitly approved them.
- Refrain from salary discussions: Discussing salaries with other employees is a fireable offense. While earned commissions are public knowledge and can be discussed, hourly wages, salaries, and similar topics are off-limits.
- Follow corrective action procedures: Avoid threatening employees with job loss. Stick to the corrective action guidelines provided by HR.
- Doctor’s notes: A doctor’s note cannot be requested until the third consecutive day of calling out sick. After the third day, a note is required to return to work and should be submitted to HR and your direct manager.
- Protect employee privacy: Do not share personal information about employees with others. This includes reasons for PTO, illnesses, performance, or any corrective actions they may be undergoing.
- Treat all employees equally: Do not treat men and women differently in the workplace. Avoid assumptions about job performance or responses based on gender. Additionally, do not treat employees differently based on their age—whether they are very young or older, all employees should be treated with the same level of respect and fairness.
- Avoid sensitive topics: Keep discussions about politics, religion, and personal beliefs out of the workplace and stores.
- Use of profanity: As adults we use profanity, ensure it is never directed at employees or coworkers. Refrain from using profanity in stores or showrooms.
- Be mindful of personal time with employees: While spending time with employees outside of work is not prohibited, remember that as a manager, you set an example. Be responsible when it comes to after-work activities such as drinking or driving.
Monarch National Accounts 